Telkom has officially announced a series of tariff adjustments that will affect its consumer and small to medium business (SMB) fixed broadband and voice services. These price changes will take effect on April 1, 2025, and will impact DSL, fibre, and fixed-voice services.
Breakdown of the Price Increases
- Consumer and SMB DSL services: 12% increase
- Consumer and SMB fibre tariffs: Average 6% increase
- Fixed-voice services:
- Legacy products: 12% increase
- Current products: 6% increase
- Private Automatic Branch Exchange (PABX) products: 6% increase
Why Is Telkom Raising Prices?
According to Telkom, these adjustments are necessary due to rising operational costs and external economic factors that have significantly impacted businesses across various industries.
“South Africa continues to experience economic challenges such as rising inflation, increasing energy costs, and a weakened exchange rate. These factors drive up the cost of service delivery, particularly in industries reliant on infrastructure, technology, and operational investments,” Telkom stated.
As a result, the company emphasized that adjusting tariffs is essential to maintaining service quality while navigating these economic pressures.
Telkom’s Commitment to Customers
Lunga Siyo, CEO of Telkom Consumer, acknowledged that these price increases might be difficult for customers but reassured them that the company is committed to maintaining high-quality service.
“We understand that price increases can be challenging for our customers. However, these adjustments are necessary to ensure we continue providing reliable, high-quality services in an evolving economic landscape,” said Siyo.
“We have worked hard to keep these increases as low as possible while maintaining our value-driven offerings.”
Despite these changes, Telkom insists that it remains one of the most competitive service providers in South Africa and continues to invest in infrastructure and customer experience.
“Telkom remains committed to being a trusted partner in connectivity. We are continuously investing in infrastructure and customer experience to ensure we provide seamless and efficient services to South Africans nationwide,” Siyo added.
New Tariffs for Fixed Broadband and Voice Services
The following tables summarize the upcoming price changes across Telkom’s consumer fixed broadband and voice services.
Consumer Fixed Broadband Price Adjustments
| Product | Current Price (ZAR) | New Price (ZAR) |
|---|---|---|
| 50/25Mbps Uncapped FTTH Promo | R575.00 | R609.00 |
| Fibre Home Unlimited 50Mbps | R629.00 | R665.00 |
| Fibre Home Unlimited 100Mbps | R909.00 | R965.00 |
| Fibre Home Unlimited 200Mbps | R1,155.00 | R1,225.00 |
| Unlimited Home Lite 300Mbps | R1,357.99 | R1,439.00 |
| Fibre Home Unlimited 300Mbps | R1,445.00 | R1,529.00 |
| Fibre Home Unlimited 500Mbps | R1,625.00 | R1,699.00 |
| Unlimited Home Fibre 50Mbps | R920.00 | R975.00 |
| Fibre Home Unlimited Premium 50Mbps | R889.00 | R939.00 |
| Fibre Home Unlimited Premium 100Mbps | R1,089.00 | R1,155.00 |
| Fibre Home Unlimited Premium 200Mbps | R1,519.00 | R1,609.00 |
| Fibre Home Unlimited Premium 300Mbps | R1,635.00 | R1,735.00 |
| Fibre Home Unlimited Premium 500Mbps | R1,739.00 | R1,845.00 |
Consumer Voice Tariff Adjustments
| Product | Current Price (ZAR) | New Price (ZAR) |
|---|---|---|
| Line Rental (Conventional – Consumer) | R291 | R325 |
| Line Rental (Social Pensioner) | R139 | R155 |
| Line Rental (Over 70) | R194 | R215 |
| Prepaid Waya Waya (FLLA) | R305 | R339 |
| Prepaid Conventional (FLLA) | R139 | R155 |
| Prepaid Top-Up (FLLA) | R274 | R305 |
| Legacy Calling Plans (Evening & Weekend) | R302 | R339 |
| Anytime Plan | R377 | R419 |
| Anytime Extra Plan | R490 | R549 |
| Anytime Plus Plan | R601 | R675 |
| Unlimited Fixed Line | R838 | R939 |
SMB Fibre Tariff Adjustments
| Product | Current Price (ZAR) | New Price (ZAR) |
|---|---|---|
| Telkom Business Core Fibre Lite 50/25 | R619.00 | R655.00 |
| Telkom Business Core Fibre Classic 100/50 | R795.00 | R845.00 |
| Telkom Business Endless Fibre Classic 50/50 | R715.00 | R759.00 |
| Telkom Business Endless Fibre Essential 100/100 | R909.00 | R965.00 |
| Telkom Business Endless Fibre Optimum 200/100 | R1,155.00 | R1,225.00 |
| Telkom Business Endless Fibre Optimum Plus 200/200 | R1,215.00 | R1,289.00 |
| Telkom Business Endless Fibre Ultra 300/150 | R1,445.00 | R1,529.00 |
| Telkom Business Endless Fibre Ultra Max 500/250 | R1,605.00 | R1,699.00 |
Final Thoughts
While these price adjustments may not be welcomed by customers, Telkom maintains that they are necessary due to the increasing costs of maintaining and upgrading network infrastructure.
The company remains focused on delivering value-driven services and has committed to keeping increases as minimal as possible while ensuring high-quality and reliable connectivity.
For more information, visit Telkom’s official website or contact customer service.
